Privacy Policy

Effective Date: 01-Oct-2025 Your privacy matters. This Privacy Policy explains how Synaesis collects, uses, and protects personal information. By using our websites and services, you agree to this Privacy Policy.
  1. About Synaesis Synaesis provides business process outsourcing services including Finance, Accounting, Legal, Recruitment, and HR.
Synaesis is part of The KPI Institute group. For all privacy matters, contact: Email: [email protected] Website: www.synaesis.com
  1. Scope This Privacy Policy applies to:
  • All websites operated by Synaesis.
  • All services provided online or offline.
  • All personal information collected through contact forms, registrations, subscriptions, or transactions.
  1. Legal Framework Synaesis complies with:
  • General Data Protection Regulation (GDPR) of the European Union.
  • Personal Data Protection Act (PDPA) of Malaysia.
  • Personal Data Protection Law (PDPL) of Saudi Arabia.
  • Privacy Act of Australia.
Where applicable, local data protection laws apply in addition to these frameworks.  
  1. Personal Information Collected Synaesis collects the following types of personal data:
  • Identity Data: Name, organization, position, username, ID numbers.
  • Contact Data: Email address, phone number, mailing address.
  • Transaction Data: Records of purchased services, payment information.
  • Profile Data: Preferences, survey responses, feedback, account settings.
  • Technical Data: IP address, browser type, operating system, device identifiers, access times, referring websites.
  • Usage Data: Pages visited, time spent, interactions with content and tools.
  • Marketing Data: Subscription status, communication preferences. 
  1. Methods of Collection Synaesis collects personal data through:
  • Website forms and registrations.
  • Event and service sign-ups.
  • Email communications.
  • Surveys and feedback forms.
  • Direct business interactions.
  • Cookies and analytics tools.
You provide some data directly. Other data is collected automatically through technical systems.
  1. Purpose of Processing Synaesis processes personal data to:
  • Provide requested services and information.
  • Manage accounts and transactions.
  • Send service updates and administrative messages.
  • Personalize user experience.
  • Improve website functionality and content.
  • Send marketing communications if you opt in.
  • Comply with legal obligations.
  • Protect systems and detect misuse. 
  1. Legal Basis for Processing Synaesis relies on these legal bases:
  • Consent for marketing and optional communications.
  • Contractual necessity to deliver services.
  • Legitimate interest to improve operations and protect systems.
  • Legal obligations to comply with laws and regulations.
You may withdraw consent at any time by contacting [email protected].  
  1. Data Retention Personal data is stored only as long as needed for its purpose. Retention periods depend on legal, contractual, or operational requirements.
When no longer needed, data is securely deleted or anonymized.
  1. Cookies and Tracking Synaesis uses cookies and similar technologies to improve website functionality, analyze usage, and remember preferences.
You can control cookies through your browser settings. Blocking some cookies may affect site functionality. For more details, see the Cookie Policy.  
  1. Data Sharing Synaesis may share personal data with:
  • Affiliates within The KPI Institute group.
  • Service providers supporting website hosting, payment processing, analytics, marketing, and IT services.
  • Regulatory or legal authorities when required by law.
  • Event partners or co-organizers where relevant.
All recipients must comply with strict data protection obligations. Synaesis does not sell personal data.  
  1. International Data Transfers Personal data may be transferred to countries with different data protection laws. Synaesis ensures protection through:
  • Adequacy decisions.
  • Standard contractual clauses.
  • Binding corporate rules.
  • Other legally valid transfer mechanisms. 
  1. Data Security Synaesis uses technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
Access is limited to authorized personnel bound by confidentiality.
  1. Your Rights Depending on applicable law, you have the right to:
  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion where legally allowed.
  • Restrict processing in certain cases.
  • Object to processing for legitimate reasons.
  • Withdraw consent at any time for marketing.
  • Receive data in a portable format where applicable.
  • Lodge a complaint with a data protection authority.
To exercise these rights, email [email protected].

  1. Children’s Privacy Synaesis services are not directed to children under 16. We do not knowingly collect personal data from children.
If data has been collected from a child without consent, contact [email protected] to remove it.
  1. Automated Decision-Making Synaesis does not use personal data for automated decision-making that produces legal or significant effects on individuals.

  2. Third-Party Links Synaesis websites may contain links to third-party websites. We are not responsible for their privacy practices. Read their privacy policies before providing personal data.

  3. Updates to this Policy Synaesis may update this Privacy Policy. Updates take effect when posted on the website. The “Effective Date” will be revised accordingly.

  4. Contact For questions, complaints, or data requests, contact: Email: [email protected] Subject: Privacy Request
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